[Solution] Ads showing after subscription?

Ads are coming up even after a successful purchase or subscription?

Understanding the Issue

We understand how frustrating it can be to see ads after you've subscribed to our Pro service. Subscription payments and activations are handled by the Google Play Store, and sometimes there can be a delay in reflecting your Pro status. This delay might cause ads to appear temporarily.

Steps to Fix the Issue

To resolve this and ensure you enjoy an ad-free experience, please follow the steps below:

You can check a video tutorial here

Open the App Menu

1. Launch the app on your device.
2. Click on the "Menu" icon (usually represented by three horizontal lines or a similar icon).

Restore Your Purchase

1. Navigate to the "Trial Card" section in the menu.
2. Click on "Restore Purchase."
3. This will prompt the app to recheck your subscription status and update it accordingly.

Check Your Subscription Status

• If you don’t see the "Trial Card" option and instead you see "Manage Purchases," this indicates that you are already recognized as a Pro user.
• In this case, simply restart the app to ensure that the changes take effect.

Additional Tips

• Ensure Internet Connection: Make sure you have a stable internet connection while performing these steps, as the app needs to communicate with the Google Play Store to verify your subscription.
• Update the App: Ensure you are using the latest version of the app. Check for updates in the Google Play Store and install any available updates.
• Restart Your Device: If the issue persists, try restarting your device. This can help resolve any temporary glitches that might be causing the problem.

Why This Happens

• Payment Processing Delays: Occasionally, there can be a delay in processing your subscription payment through the Google Play Store. This delay might result in the app not immediately recognizing your Pro status.
• App Synchronization: Sometimes, the app might need to synchronize with the Google Play Store to update your subscription status. Restoring the purchase helps in refreshing this synchronization.

Contact Support

If you’ve followed all the steps and are still seeing ads, please contact our support team at officialcreativethinkers@gmail.com for further assistance. Provide them with your subscription details and any relevant screenshots to help them resolve the issue promptly.

Apology and Assurance

We apologize for any inconvenience caused and appreciate your patience as we work to provide you with an uninterrupted, ad-free experience. Your support and understanding mean a lot to us.